Techstep Accelerates Digital Procurement with Shopspray
Case Study Overview
Background
Techstep, a leading provider of mobile devices, device Lifecycle Management and Managed Mobility Services (MMS), partnered with Shopspray to streamline and standardize its punchout integrations. By implementing PunchoutPilot, Techstep transformed a complex punchout integration landscape into a scalable and efficient setup – reducing operational overhead while improving the customer procurement experience.
The challenge
Techstep has long supported enterprise customers through punchout integrations across leading procurement platforms such as SAP Ariba, Jaegger and Coupa.
As the business grew, so did the complexity:
- Managing multiple custom-built integrations across different punchout formats required continuous maintenance.
- Development resources were tied up maintaining integrations instead of focusing on core business innovation.
- Troubleshooting issues often required developer involvement.
- Increasing customer demand placed pressure on onboarding efficiency and scalability.
Techstep needed a more efficient and standardized approach to managing punchout integrations at scale.
The Solution
Techstep implemented Shopspray PunchoutPilot on its Commercetools-based platform, introducing a centralized and structured way to manage punchout integrations.
This enabled Techstep to:
- Replace custom-built integrations with a more standardized approach
- Enable operations teams to manage testing and troubleshooting
- Leverage out-of-the-box support for additional punchout formats
- Integrate seamlessly with Commercetools
- Improve scalability when onboarding punchout customers
Case Study Snapshot
Region
Europe
Industry
IT & Electronics
Technology
Services
Customer Adoption, Digital Transformation, Integration
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