Customer Spotlight: HENDI
Case Study Overview
HENDI unites seven teams in one Inriver workflow, aiming for a 50% reduction in catalog preparation time
50% Target reduction in catalog preparation
7 Cross-functional teams in one workflow
14,000+ SKUs managed across 20+ markets
Summary
HENDI is a Dutch producer and supplier of catering equipment and non-food kitchen supplies, serving professional kitchens across more than 20 markets with a catalog of over 14,000 SKUs. Since becoming an Inriver customer in 2018, HENDI has continued to deepen its use of the platform, but the most significant transformation came when the company tackled a longstanding organizational challenge: siloed product data ownership spread across multiple departments.
With the help of implementation partner XSARUS, HENDI designed and deployed a Visual Workflow in Inriver that connects seven cross-functional teams: from Sourcing and Category Management to Compliance, Photography and DTP in a single, end-to-end enrichment process.
The result: stronger cross-department collaboration, greater process visibility and transparency, and improved product data quality and consistency with HENDI aiming for a 50% reduction in catalogue preparation effort as the program matures.
HENDI is now building on that foundation, with AI-assisted content generation through Inspire already embedded in the workflow and a broader roadmap centred on automation and orchestration across the full product lifecycle.
Outcomes:
- Improved cross-department collaboration across seven teams working inside a single Inriver Visual Workflow
- Increased process visibility and transparency, replacing email and Excel
- Better workflow governance and accountability, reinforced by the new Request for Change visual workflow
- Enhanced product data quality and consistency across 14,000+ SKUs
- AI-assisted content enrichment via Inspire integrated into the live workflow
- Ambition to reduce end-to-end catalog preparation time by 50%, to be measured through reporting dashboards currently in development with XSARUS
Case Study Snapshot
Industry
Food & Beverage
Technology
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