nora fleming Modernizes B2B eCommerce Without Losing the Human Touch
Case Study Overview
For nora fleming, independent boutique retailers aren’t just a sales channel—they’re the heart of the business—and the brand continues to prioritize personal relationships and in-store experiences. But the retailers started expecting 24/7 access to invoices, payments, and account details, it became clear that their legacy wholesale website couldn’t deliver the self-service tools or real-time visibility their sales partners needed.
After bringing in a new ERP, they chose Nomad eCommerce to build a eCommerce portal that can fully support their customers. Retailers can now log on anytime to see their invoices, make payments, or track orders—no matter how they were placed. Sales reps (both internal and external) can log for a customer to provide direct support, without needing direct ERP access. And because freight is calculated during checkout, retailers see exact shipping costs up front.
The new portal gives retailers a simple, reliable way to do business, without adding extra work for the nora fleming team. It’s a solution that strengthens their retailer partnerships, makes operations more efficient, and supports their growth across the U.S. and Canada.
Case Study Snapshot
Region
North America
Industry
Home Goods & Furniture
Technology
Services
Customer Adoption, Integration, Platform Selection, Project Management
Images
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